Surgical Onsite Specialist – Stanford

About Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Job Summary

The Surgical Onsite Specialist (SOS) is responsible for providing case support and customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy (COTs). This role ensures seamless product utilization by assisting with on-site procedures, addressing customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff within an assigned account alignment and in partnership with the Surgical Account Manager (SAM).

Key Responsibilities

• Provide real-time procedural assistance for Surgical COTs within aligned territory.
• Offer technical expertise and troubleshooting support to ensure successful product usage.
• Serve as a trusted resource for physicians and surgical teams in the OR.
• Act as a primary point of contact for customer inquiries during on-site procedures.
• Ensure clear and effective communication between customers and colleagues.
• Perform equipment and software upgrades as required.
• Conduct equipment fleet audits to ensure optimal product performance and compliance.
• Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications.
• Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives.
• Maintain accurate tracking and availability of surgical products for smooth procedure execution.

Requirements

• A valid driver’s license is essential for this role.

Success Metrics

Achieve/exceed sales objectives by driving product utilization and customer engagement.