Head of Partner Experience & Success

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

This is a foundational leadership role responsible for building the infrastructure, programs, and operational excellence that will power Anthropic’s global partner ecosystem. You will own the end-to-end partner experience — from portal and program design, through enablement and certification, to ongoing success and satisfaction. The successful candidate will be the architect of how partners engage with Anthropic globally. You will build the systems, programs, and incentives that ready our ecosystem for scale, while ensuring every partner and their customers achieve the highest levels of success. When things go wrong, you will be the escalation point and problem solver who protects our brand and relationships. This role requires someone who is both strategic and deeply operational — capable of designing world-class programs while also rolling up their sleeves to resolve critical issues. You obsess about partner and customer success, understanding that ecosystem health is fundamental to Anthropic’s mission.

Responsibilities

• Partner Program & Portal Design, build, and continuously evolve Anthropic’s global partner program including tiers, requirements, and benefits
• Own the development and rollout of the partner portal — the central hub for partner engagement, resources, and self-service
• Define and manage partner incentive structures that drive the right behaviours and outcomes
• Establish program governance, compliance frameworks, and partner agreements
• Benchmark against industry best practices and continuously innovate to maintain competitive advantage
• Global Enablement & Certification Own the global rollout of partner enablement programs — ensuring partners have the knowledge and skills to successfully sell, implement, and support Claude
• Design and deliver certification programs that validate partner capabilities and create differentiation in market
• Develop scalable training content, delivery mechanisms, and assessment frameworks
• Work closely with regional partnership teams to ensure enablement is localised and culturally relevant
• Track and report on enablement effectiveness and partner competency development
• Partner Advisory Board & Ecosystem Engagement Establish and run Anthropic’s Partner Advisory Board — creating a forum for strategic dialogue with top partners
• Gather partner feedback and insights to inform product roadmap, program design, and GTM strategy
• Build strong relationships with partner leadership to ensure alignment and commitment
• Coordinate partner communications, events, and community building initiatives
• Partner & Customer Success Own partner satisfaction metrics and drive continuous improvement