Chat Sales Representative

About Grammarly

Grammarly is the trusted AI assistant for communication and productivity, helping over 40 million people and 50,000 organizations do their best work. Companies like Atlassian, Databricks, and Zoom rely on Grammarly to brainstorm, compose, and enhance communication that moves work forward. Grammarly works where you work, integrating seamlessly with over 500,000 applications and websites. Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

Job Summary

To achieve our ambitious goals, we’re looking for a Chat Sales Representative to join our Chat Development Team. In this role, you will work alongside a team of chat agents to drive opportunities for the sales team and self-serve revenue through the website and build a fun, high-energy environment both on the sales team and across the organization.

Key Responsibilities

• Learn our team’s tech stack and gain an in-depth understanding of Grammarly’s plans, features, and narratives.
• Take first chats (a few hours per day starting in Week 2).
• Independently run tests within chat and give meaningful feedback on our product, systems, and processes.
• Consistently exceed your quota.

Requirements

• 2+ years of support, pre-sales, or sales experience.
• Ability to think fast and make decisions quickly in live chat.
• Responsible and understands the importance of providing correct answers to prospects’ questions.
• Innovative and can think outside the box.
• Analytical and can quickly identify patterns and trends.
• Proactive when a problem is identified.
• Emotionally intelligent and can gauge and manage emotions.
• Experience working in a fast-paced environment.
• Quick learner with the ability to adapt.