Site Manager

About DoorDash

DashMart is part of the New Verticals division with DoorDash and we are a local-fulfillment center owned and operated by DoorDash, offering customers fast, reliable, and high quality delivery.

About the Role

In this role, you’ll manage a 5-15k sq ft distribution center, the local warehouse operating team, and be responsible for ensuring we maintain high quality for our customers.

You’re excited about this opportunity because you will…

Lead:

• Recruit, lead, coach & retain a high-performing team of Shift Leads (3+) and Operations Associates (6+).
• Set your team up for success to work safely and productively.
• Build a strong, positive culture and drive strong employee satisfaction scores.
• Partner with your Shift Leads to effectively delegate daily tasks and ensure high performance from your team.

Own:

• Own the day-to-day operations of one of our DashMart warehouses.
• Prepare food in a light-prep kitchen, ensuring the site processes run smoothly, efficiently and safely.
• Manage scheduling and a labor budget.
• Ensure your warehouse meets site-level metric goals.

Delight customers:

• Lead your team in providing our customers with the best possible experience on each and every order.
• Maintain key quality metrics including order accuracy and fulfillment speed.
• Work cross-functionally with central teams including our inventory and training teams.

Strategize:

• Use data to identify pain-points or areas of inefficiency within our warehouse and current processes.
• Design, build and execute process improvement projects to improve our warehouse operations, quality metrics, and the employee experience.

We’re excited about you because…

• You’re a proven leader with experience managing high-performance teams of 10+ employees.
• You act like an owner and support a 24/7 business across multiple shifts.
• You’re excited to have ownership over a new and rapidly growing business.
• You solve problems from first principles and resist “this is how it’s always been done” thinking.
• You’re unafraid of ambiguity and thrive in startup environments.
• You’re analytical and let data win arguments.
• You have 3+ years’ experience in Operations, Warehouse Logistics, Retail Management, Fulfillment, or related field.
• You have 3+ years of experience managing a team.
• You have a college degree, or relevant professional work experience.
• You have flexibility in your schedule.