Sr. Principal, Global Benefits

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you’ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

Job Summary

As the Principle, Global Benefits Manager, you will oversee the design, implementation, and evaluation of PagerDuty’s worldwide benefits programs. Working closely with senior leadership, you will ensure alignment with organizational objectives and legal compliance across multiple regions including the United States, Canada, Portugal, Chile, UK, Australia, The Netherlands, and Japan.

Key Responsibilities

• Design, implement, and evaluate PagerDuty’s global benefits programs, encompassing health and welfare benefits, wellbeing, leave management and retirement benefits.
• Collaborate with leadership to align programs with organizational strategic objectives and ensure compliance with legal requirements across multiple jurisdictions.
• Provide strategic direction for the Benefits Service Delivery Partner team, ensuring timely resolution of 2nd tier employee benefit inquiries, strategic benefit communication initiatives, and collaborative partnerships.
• Develop functional strategies and specific objectives for the team.
• Utilize market data surveys and industry networking to evaluate trends and maintain market competitiveness of all benefits offerings.
• Lead the development and management of program budgets for assigned areas.
• Uphold the benefits philosophy, ensuring equity, and offerings alignment with company values and market standards.
• Provide consultation and serve as a resource to leadership, HR Business Partners, and Recruiting on benefits programs, policies, and practices.

Requirements

• Excellent communication, interpersonal, and presentation skills with the ability to engage with stakeholders at all levels.
• Strong relationship-building skills with the ability to influence leadership and collaborate effectively across functions.
• Demonstrated ability to design and implement benefits programs in a dynamic, fast-growth environment.
• Strong project management skills, creative problem-solving, and strategic thinking.
• Self-motivated, results-oriented, and highly organized with a bias for action and attention to detail.