Site Lead – Facilities Operations

About Jll

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

The Site Lead is a trusted on-site representative responsible for delivering consistent, high-quality facilities operations in alignment with BCG’s professional, people-centric, and high-performance culture. This role combines operational excellence with leadership, stakeholder engagement, and service innovation to ensure an efficient, compliant, and engaging workplace experience. The Site Lead must foster a culture of accountability, continuous improvement, and alignment with BCG’s core values of collaboration, respect, and customer focus.

Key Responsibilities

• Lead and supervise all on-site vendor teams and support staff with a focus on professional standards.
• Conduct regular team briefings, on-the-ground walkabouts, and issue resolution exercises.
• Foster a supportive, mentoring approach with team members — proactively teaching, guiding, and building their confidence through on-the-job support.
• Lead by example: Be willing to step in and assist with tasks during high-demand periods or when team members need backup.
• Build and maintain a high-trust relationship with the client through transparency, service excellence, and timely communication.
• Support BCG’s workplace culture through seamless coordination of events, meetings, and site experiences.

Requirements

• Embodies professionalism, discretion, and a proactive service mindset.
• Thrives in a dynamic, fast-paced environment with high expectations for delivery.
• Exhibits a client-first approach rooted in BCG’s values of excellence, collaboration, and accountability.
• Clear and confident communication, both written and verbal.
• Strong interpersonal and communication skills to operate effectively within a consulting-driven, high-touch environment.