Patient Care Customer Service Coordinator (WFH)

About Jobgether

Jobgether is a platform that connects job seekers with opportunities in various fields, focusing on remote work and flexible job options.

Job Summary

This fully remote role provides an opportunity to directly impact patient care by coordinating the timely delivery of medical equipment and services. You will be the main point of contact for patients, ensuring orders are accurate, issues are resolved, and documentation is complete.

Key Responsibilities

• Contact patients to coordinate delivery of medical equipment and verify order details.
• Accurately enter patient information and process orders through online systems.
• Obtain medically necessary documentation and ensure all orders are complete.
• Troubleshoot and resolve patient issues regarding equipment delivery or usage.
• Perform outbound and inbound calls to follow up on patient needs.
• Collaborate with internal teams to ensure timely resolution of patient concerns.
• Maintain patient confidentiality and adhere to all compliance and regulatory standards.

Requirements

• High school diploma or GED equivalent; additional relevant experience preferred.
• 1–3 years of customer service or healthcare-related experience in a team-oriented environment.
• Strong verbal and written communication skills in English.
• Ability to multitask while maintaining attention to detail and accuracy.
• Proficiency with Microsoft Office, internet navigation, and basic office equipment.
• Self-motivated, organized, and capable of problem-solving independently.
• Ability to work both independently and collaboratively within a team.
• Must be able to perform basic mathematical calculations accurately.

Benefits

• Competitive starting pay of $15/hour plus quarterly bonus opportunities.
• Flexible work-from-home options following in-office training.
• Paid time off and paid holidays.
• Medical, prescription, dental, and vision coverage.
• 401(k), HSA, and FSA/Dependent Care FSA plans.
• Employee assistance programs and wellness initiatives.
• Employee recognition programs, bonus, and incentive opportunities.
• Reimbursement for eligible work-related expenses (mileage, telephone, etc.).