Senior Manager, Strategic Customer Success

About Vanta

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Job Summary

As the Senior Manager, Strategic Customer Success, you will lead a team of experienced CSMs supporting Vanta’s largest, most complex customers. You will be accountable for driving measurable customer outcomes, retention, and long-term partnership value — while building a high-performing team that operates with clarity, consistency, and strategic focus.

Key Responsibilities

• Lead & Develop a High-Performing Team
• Hire, mentor, and develop a team of Strategic CSMs, creating a culture of accountability, ownership, and customer obsession.
• Build clear operating rhythms, expectations, and success metrics that enable consistent performance and scalable excellence.
• Coach your team to operate as trusted advisors who guide customers through complex GRC and security programs.
• Demonstrate Strategic Ownership
• Diagnose challenges across the strategic customer segment and proactively design solutions, not just escalate them.
• Define and evolve Vanta’s upmarket success motion — including onboarding methodology, strategic planning, risk identification, and value realization.
• Operate at multiple altitudes: zoom out to identify systemic issues, and zoom in to solve root causes with precision.
• Drive Data-Informed Customer Outcomes
• Use data to understand portfolio health, forecast.