Staff, Product Manager – Platform

About Twilio

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Job Summary

Join the team as Twilio’s next Staff Product Manager – Platform on Twilio’s Efficiency Operations team. Twilio’s Efficiency Operations team is at the epicenter of our AI GTM transformation, building the Wise Owl framework – an enterprise agentic AI platform that empowers Twilions to automate how we work, available everywhere we work. This role puts you at the heart of creating the operating system and Agent SDK that will power AI agents across Sales, Support, Operations, and customer experiences.

Key Responsibilities

• Lead the product strategy and roadmap for the Wise Owl Framework team, defining requirements for the Agent platform, workflow designer, multi-agent architecture, and enterprise platform capabilities.
• Maintain comprehensive documentation for the framework’s APIs, integrations, and best practices.
• Understand the needs of internal teams building vertical AI agents (Sales, Support, Operations) and external enterprise customers who will leverage the framework.
• Design intuitive no/low-code experiences for subject matter experts to create and manage AI agents.
• Plan and execute on the framework roadmap including:
• Multi-agent architecture supporting agent-to-agent and AI-to-human conversation transfers
• Agent & Workflow Designer for no/low-code agent creation
• Enterprise features: RBAC, monitoring, debugging, and analytics
• Conversational AI/UI/UX components built on Twilio’s PASTE design system
• Integration platform for enterprise systems (Salesforce, Zendesk, Slack, etc.)
• Data retention policies, OAuth support, and enterprise security features
• Enable product teams across Sales, Support, and Operations to build sophisticated AI agents using the framework.
• Provide training, documentation, and evangelization of framework capabilities.
• Deliver framework improvements that enable faster agent development, better enterprise functionality.