Sr. Manager, Collections & Recovery

About Jobgether

Jobgether is a company that connects job seekers with opportunities in various fields.

Job Summary

The Sr. Manager, Collections & Recovery leads and optimizes commercial, small business, and equipment finance collections and recovery operations. This role is responsible for day-to-day performance, workforce management, and the development of strategies that balance strong recovery outcomes with exceptional customer experience.

Key Responsibilities

• Build and execute strategies to improve portfolio performance, reduce credit losses, and enhance operational stability.
• Lead, coach, and develop a team of collections and recovery professionals, including both in-house staff and outsourced agency partners.
• Oversee workforce management processes, including forecasting, scheduling, staffing, and real-time adherence to optimize resource allocation.
• Continuously evaluate and improve workflows, policies, quality controls, and recovery strategies using analytics and automation tools.
• Ensure all collections and recovery activities comply with federal, state, local, and internal regulations.
• Monitor and report on portfolio metrics, identify trends, and implement action plans to improve outcomes and service quality.
• Collaborate with Operations, Servicing, Credit Risk, Compliance, Legal, and other teams to manage complex cases and align strategies.
• Maintain a customer-centric approach that protects the organization’s mission and reputation.

Requirements

• Extensive experience in collections and recovery management within commercial, small business, and/or equipment finance lending.
• Proven ability to lead high-performing teams, managing both direct and outsourced staff effectively.
• Strong understanding of collections strategies, loss mitigation, recovery workflows, and regulatory compliance.
• Workforce management experience, including forecasting, scheduling, capacity planning, and real-time management.
• Advanced proficiency in Microsoft Office tools, especially Excel, Outlook, Teams, Word, and PowerPoint.
• Excellent analytical, critical-thinking, and problem-solving skills with the ability to translate data into actionable decisions.
• Proficiency with collections systems, CRM platforms, and performance management tools.
• Strong communication, interpersonal, and leadership skills, with the ability to influence at all organizational levels.