Director, Software Engineering (Growth)

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you’ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

Job Summary

PagerDuty is actively seeking a Director of Software Engineering – Growth to lead a team of passionate engineers, where you will have the opportunity to shape and scale the culture as PagerDuty continues its growth. This is an exciting opportunity to lead the engineering teams powering PagerDuty’s commercial growth, building and iterating on customer-facing services that drive adoption, expansion, and lasting value. This role is expected to come into the Toronto office 2 days per week as part of PagerDuty’s hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian!

Key Responsibilities

• Define and execute a technical strategy aligned to PagerDuty’s commercial priorities, ensuring seamless customer experiences that support adoption, expansion, and retention.
• Work closely with product and go-to-market leaders to deliver features that unlock new revenue, streamline onboarding, and expand customer value.
• Build, mentor and retain high-performing engineering teams, while fostering a culture of innovation, collaboration, and excellence.
• Foster a strong product and engineering partnership by establishing shared goals, clear communication, and a culture of mutual trust and respect.
• Own the stability and scalability of production systems critical to customer growth and commercial performance.

Requirements

• 10+ years of engineering experience with 5+ years in senior engineering leadership roles at scale (Director+) in growth teams.
• Proven success building and scaling SaaS platforms that drive commercial adoption (enterprise scale).
• Proven success leading and scaling distributed engineering teams, including recruiting, mentoring, and developing high-performing talent.
• Demonstrate ability to balance short-term delivery with long-term investments that support revenue growth and product innovation.
• Strong executive presence with proven ability to partner across sales, marketing, and product to drive commercial success.
• Translate business needs into scalable engineering solutions.
• Deliver measurable outcomes with urgency in a high-growth environment.

Preferred Qualifications

• Background in commercial SaaS, product-led growth, or customer-facing systems.
• Direct experience owning production systems tied to customer onboarding, growth, or billing.
• Innovative thinker, get stuff done attitude, be a positive disruptive force.