Sr. IT Program Manager Collaboration

About Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Job Summary

The Sr. IT Program Manager- Collaboration, will be responsible for the strategic and operational leadership of the Microsoft 365 (M365) collaboration ecosystem. This includes Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, and related services.

Key Responsibilities

• Lead the end-to-end operations of the Microsoft 365 platform, ensuring high availability, performance, and security of collaboration services.
• Serve as the technical authority for M365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and related compliance and security capabilities.
• Manage and optimize relationships with offshore managed service providers, ensuring SLAs, KPIs, and continuous improvement initiatives are met.
• Collaborate with cross-functional teams (e.g., Security, Compliance, Infrastructure, End User Services) to align M365 services with enterprise standards and business needs.
• Drive platform governance, lifecycle management, and roadmap planning in alignment with enterprise collaboration strategy.
• Lead incident response, root cause analysis, and problem management for M365-related issues.
• Provide technical leadership in M365 migrations, integrations, and automation initiatives.
• Stay current with Microsoft’s roadmap and industry trends to proactively recommend enhancements and innovations.
• Support budget planning, license management, and cost optimization for M365 services.
• Drive conversations with business users to align on priorities and maintain backlog focus.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.