Assistant Manager of Store Operations

About Hyvee

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Summary

The Assistant Manager of Store Operations supervises and coordinates the activities of employees, ensuring that customer needs are met.

Key Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Assists customers by escorting them to products, loading or unloading heavy items, and addressing customer suggestions.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
• Ensures compliance with store accounting procedures and reports potential problems.

Requirements

• Strong customer service skills.
• Ability to work in a team environment.
• Experience in retail management preferred.