Senior Program Manager

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we’re using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants. By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

The Marketplace Operations (MOps) team at Faire is responsible for building scalable operational processes that help our brands and retailers succeed and drive long-term, sustainable marketplace growth. We are looking for an experienced Senior Program Manager to lead complex, cross-functional initiatives that sit at the core of marketplace operations. This is a highly execution-focused role that requires strong program leadership, sharp analytical and operational instincts, and excellent stakeholder management.

What you’ll do

• Build and scale new programs from the ground up while also optimizing existing operational processes. You’ll leverage the latest AI and workflow automation solutions to drive efficiency, accuracy, and long-term scalability where possible.
• Define success metrics and monitoring systems in partnership with Strategy & Analytics, ensuring program performance, accountability, and continuous improvement.
• Develop clear, repeatable Standard Operating Procedures (SOPs), decision models, and escalation paths that provide consistency and quality across programs.
• Manage BPO and vendor partnerships to ensure high-quality delivery at scale, including onboarding, training, performance oversight, and ongoing improvements.
• Partner cross-functionally with key teams — including Strategy & Analytics, Strategy & Operations, Product, Engineering, and Data Science — to align on goals, program design, and execution across discovery, pilot, and scale phases.

Qualifications

• 7+ years of experience in program management or related fields (e.g., consulting, operations, project management or product operations), ideally within a technology, marketplace, or platform business.
• Strong background leading complex, cross-functional programs with high visibility and strategic impact.
• Experience scaling operations through a combination of workflow automation and orchestration tooling (e.g., Zapier, Workato, Airflow, Google App Script, etc.), AI solutions, and effective use of BPO/vendor partnerships.