Business Analyst (Agent Governance Analyst)

About WPP

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We’re committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

Job Summary

We are seeking a highly motivated and experienced Business Analyst to join the WPP Open team. This pivotal role is central to ensuring clarity, efficiency, and scalability across our digital operating system.

Key Responsibilities

• Process Optimization & Design: Analyze, optimize, and design core business processes, translating disparate processes and system structures into clear, actionable requirements and user stories.
• Requirements Expert: Elicit, analyze, and document detailed business and functional requirements, user stories, and process flows, with a strong focus on operational efficiency and user experience.
• Agile Collaborator: Work closely with Scrum Masters and Product Owners to define, refine, and prioritize features and epics across the product lifecycle, ensuring process integrity.
• Solution Architect: Collaborate with engineering, design, and systems teams to create conceptual and logical solution architectures for problem statements, emphasizing scalable and integrated designs.
• Stakeholder Liaison: Coordinate effectively with diverse stakeholders, bridging communication between business, engineering, design, and systems teams to ensure alignment on process and solution design.
• Quality Advocate: Support testing and ensure delivered solutions meet defined requirements and contribute to optimized workflows.

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.
• [X+] years of experience as a Business Analyst in a software development environment, preferably within an Agile/Scrum framework.
• Proven experience in eliciting, analyzing, and documenting complex business and functional requirements.
• Strong understanding of the full software development lifecycle (SDLC) and Agile methodologies (Scrum, Kanban).
• Experience in defining user stories, features, and epics.