Td
About Td
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Job Summary
Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions.
Key Responsibilities
- Identify customer needs and determine solutions to customer problems.
- Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions.
- Offer comprehensive product knowledge and/or guidance as it relates to their respective business area.
- Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary.
- Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner.
- Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners.
Requirements
- Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation.
- Possessing a thorough knowledge of customer/partner life cycle needs.
Salary
$45,700 – $61,000 CAD
To apply for this job please visit td.wd3.myworkdayjobs.com.