Collections Specialist (Permanent Work from home)

About Lightspeedhq

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Job Summary

We’re looking for a Collections Specialist to join our team in Manila. You’ll work with the Financial Controller and be the go-to person for contacting customers about overdue accounts. This role requires outstanding written and verbal communication skills, a sharp eye for detail, and excellent organizational abilities. The ideal candidate for this role is someone with admin experience and a basic finance background – perfect for someone early in their finance career!

Key Responsibilities

• Make 50+ outbound collection calls daily, maintaining a professional approach and building strong customer relationships
• Keep detailed and accurate records of customer interactions to support ongoing collection efforts
• Ensure timely collection of payments in line with due dates
• Identify reasons for account delinquency, collaborating with management and Sales Representatives to address issues
• Work with collection agencies to resolve overdue accounts through regular communication
• Deliver excellent customer service by promptly addressing inquiries and resolving payment-related concerns
• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role

Requirements

• Proven customer service experience
• Previous experience in an administrative or similar role
• Basic understanding of finance or entry-level finance knowledge
• Proficiency in Microsoft Excel, including skills with pivot tables, VLOOKUP, and data analysis

Benefits & Perks

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities
• Market-leading salary package
• Permanent work from home setup
• Coworking space available, if needed
• We follow the PH holidays!
• Benefits you can enjoy from day one: HMO for you and your 2 dependents (Maxicare), 15 Vacation leaves, 10 Sick leaves, Government Mandated Benefits, Food Allowance of 1000PHP per month