Disability Case Manager

About Manulife

Manulife Financial is a leading international financial services group.

Job Summary

Join Manulife’s Canadian Disability and Group Life team as a Disability Case Manager and experience the flexibility of a 100% remote position. In this vital role, you will support plan members across Canada, guiding them through their journey of illness, recovery, and return to work.

Key Responsibilities

• Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
• Action daily administrative tasks including responding to emails and telephone calls in a timely manner.
• Assess claims based on contractual, medical, and vocational barriers.
• Develop positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers, and internal partners.
• Write letters to communicate pertinent benefit-related information based on analytical reasoning.
• Demonstrate resiliency, emotional intelligence, and compassion when communicating with plan members.

Requirements

• Bilingualism (English and French) is an asset.
• A post-secondary diploma, CEGEP (DEC or DEP), or bachelor’s degree in a healthcare program or equivalent work experience.
• Confirmed ability to make meaningful decisions efficiently under tight deadlines.
• Knowledge of disability management and/or group benefits is an asset.
• Excellent organizational and prioritization skills.

Benefits & Perks

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.