Systems Engineer

About Cloudflare

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the Team

The Support Operations engineering team sits within Cloudflare’s Support organization and plays a critical role in how customers experience our products. We build intelligent automation systems and internal tools that help our customer-facing teams work more efficiently, while making it easier for customers to get fast, accurate solutions. Our engineers design and deliver systems that reduce friction in support workflows, drive measurable efficiency, and improve the customer experience at scale. We work in short, iterative cycles with clear success metrics and a sustainable pace. As part of a small, high-impact engineering team, you’ll have the opportunity to make meaningful contributions from day one.

Skills, Knowledge, and Experience

• Proficiency in at least one of Go or TypeScript, with the ability to quickly learn and work across both.
• Experience building and maintaining full-stack applications, including front-end integration with back-end services.
• Solid understanding of system architecture principles (e.g., service decomposition, API design, data flows, scalability, reliability, security).
• Familiarity with databases (SQL and/or NoSQL) and patterns for data modeling, caching, and query optimization.
• Experience with RESTful APIs (GraphQL a plus), including design, implementation, and versioning.
• Understanding of observability practices (logging, metrics, tracing) and how to debug across distributed systems.
• Knowledge of cloud-native environments (containers, orchestration, CI/CD pipelines).
• Strong problem-solving and debugging skills with attention to code quality and testing.
• Ability to collaborate across teams in a support-focused environment—balancing engineering rigor with support needs.