Service Engineer

About Jobgether

Jobgether is a platform that connects job seekers with potential employers, utilizing AI to streamline the application process.

Job Summary

We are currently looking for a Service Engineer. In this role, you will take end-to-end ownership of customer issues, leading complex troubleshooting efforts and driving critical incident resolution.

Key Responsibilities

• Optimizing video conferencing technologies, SIP/H.323, VoIP, and real-time communication systems.
• Owning and delivering high-quality, timely RCAs for critical incidents to identify underlying issues.
• Collaborating closely with Engineering, SRE, Product Managers, and Developers to enhance product quality.
• Driving innovation within support workflows to reduce manual effort and improve debugging.
• Facilitating customer debugging calls and guiding teams through complex technical investigations.

Requirements

• 6+ years of relevant industry experience in service engineering, support engineering, or technical operations.
• Expertise in Microsoft 365, Exchange, Azure AD, and SSO.
• Familiarity with API troubleshooting, platform configuration, and RESTful integrations.
• Knowledge of at least one programming language (Python, Java, C#, C++, JavaScript).
• Understanding of SQL queries and familiarity with databases like MySQL, DynamoDB, MongoDB.
• Demonstrated working knowledge of Microsoft Teams, Webex, or other UC solutions.
• Understanding of Windows, macOS, Linux; iOS/Android familiarity.

Benefits

• Competitive salary range from $98,900 to $228,700 based on experience.
• Comprehensive benefits program focusing on physical, mental, and financial health.
• Opportunities for career growth in a collaborative, growth-focused environment.
• Supportive and inclusive workplace culture.
• Flexible work arrangements promoting work-life balance.