Workplace Services Coordinator

About Jll

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

The Workplace Services Coordinator is responsible for delivering exceptional client experience every day through enhanced ticket management, client engagement, proactive communication, and high touch service within a select portfolio of properties.

Key Responsibilities

• Manage and respond to executive ticket requests, partnering with the workplace services delivery team to resolve requests and deliver top notch service to executives within the portfolio.
• Lead implementation of building readiness standards for executive spaces and partner with local workplace teams to ensure consistent executive experience across portfolio.
• Proactively recognize building operational needs and opportunities in the workplace experience to reduce friction for client’s employees.
• Ensure Workplace Services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations.
• Partner, collaborate, and influence broader team of Workplace Services Coordinators to consistently deliver high touch customer service by fostering a positive work culture and strong team dynamic.
• Supports team leads in incorporating lessons learned and best practices into standard operating procedures and playbooks as needed.
• Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy.
• Supports data collection, analysis and reporting to ensure alignment with the clients’ goals and objectives.
• Achieve and exceeds goals including performance goals, team goals and client’s goals and objectives.
• Strive to continually improve Experience Service performance.
• Onsite five days a week.

Requirements

• Works collaboratively within the account team in the integrated delivery of Experience Services across all workstreams.
• Builds meaningful lasting relationships with client employees.