Mortgage Closing Assistant

About Zillow

The Closing & Funding team ensures every mortgage closes accurately, compliantly, and on time, partnering closely with Processing, Underwriting, Closing, Funding, Title/Escrow, and Post-Closing for a seamless borrower experience. We operate in a high-volume, fast-paced environment where crisp communication, disciplined workflow management, and accountability are essential to meeting service-level commitments. The team culture emphasizes collaboration, integrity, and continuous improvement, celebrating wins and promptly addressing obstacles to keep loans moving to the finish line.

About the role

The Closing Assistant is the hub of coordination for assigning loan files to Closers and Funders, enabling an efficient, predictable closing process. You’ll monitor pipeline readiness, surface blockers early, and keep stakeholders informed so loans move from “clear to close” through funding without delay. You’ll contribute hands-on support where needed, from document intake to post-funding follow-ups, ensuring nothing slips through the cracks.

What you’ll do

• Assign loan files to Closers and Funders, balancing workload and timelines to meet SLAs.
• Manage readiness with Processing and follow up when files are not ready to assign, escalating risks as appropriate.
• Assist with Missing Seller CD uploads to ensure complete and accurate closing packages.
• Support outstanding conditions after funding, coordinating resolution with internal and external partners.
• Communicate proactively with all parties (internal teams and external partners) to provide timely updates and respond to inquiries.
• Provide administrative support to the Closing and Funding teams to maintain workflow efficiency.
• Perform other duties as assigned, adapting to changing priorities in a busy lending environment.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $22.80 – $34.20 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $21.70 – $32.50 hourly. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.