Demand Generation Specialist – Operations & Contract Support

About Vonage

Join Vonage and help us innovate cloud communications for businesses worldwide!

Job Summary

We are seeking a detail-oriented and proactive Demand Generation Specialist – Operations & Contract Support to join our Demand Generation Center of Excellence. The primary function of this role is vendor contract and budget management, including insertion orders (IOs), statements of work (SOWs), vendor onboarding, and spend pacing.

Key Responsibilities

• Manage vendor contracts (IOs, SOWs, renewals): oversee the full lifecycle from initiation through execution, ensuring compliance with procurement and legal policies.
• Own budget tracking and pacing: monitor spend commitments and pacing across digital media and demand generation programs; ensure financial accuracy against monthly, quarterly, and annual goals.
• Partner with finance teams to manage monthly media spend processes, including accruals, reconciliations, and adjustments.
• Coordinate onboarding of new vendors by collaborating with procurement and legal teams.
• Serve as the point of contact for vendor financial and contractual queries, ensuring accurate and timely resolution.
• Support project and process management for the COE, including documenting processes and playbooks for contract and budget workflows.
• Work closely with campaign managers and DG specialists to ensure vendor contracts and budgets align with marketing execution needs.
• Continuously improve vendor and contract management processes for scalability and efficiency.

Requirements

• 4–6 years of experience in marketing operations, contract/vendor management, procurement support, or budget/financial management.
• Strong knowledge of vendor contract processes (IOs, SOWs, renewals) and budget management (tracking, pacing, accruals, reconciliations).
• Background in marketing, demand generation, or paid digital tactics, with understanding of how budgets/contracts align to campaign execution.
• Experience in project and process management, including documentation and workflow optimization.
• Proficiency with project management tools (e.g., Monday.com).
• Experience with contract and financial systems such as Evisort, OneTrust, Concur (preferred but not required).
• Strong collaboration skills with legal, procurement, finance, and marketing stakeholders.
• Excellent attention to detail, organizational skills, and ability to manage multiple contracts and deadlines simultaneously.

Benefits & Perks

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay.