Staff Product Designer, Client Experience Operations

About Wealthsimple

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 4 million users who trust us with more than $80 billion in assets.

Job Summary

The Client Experience Operations (CXO) team is focused on improving the efficiency and effectiveness of client support agents. We’re looking for a Staff Designer who thrives at the intersection of systems, experience, and technology — someone eager to shape how our teams and clients interact through intuitive, AI-powered tools.

Key Responsibilities

• Own and lead CXO design, contributing to conversations and direction of the product roadmap and strategy.
• Partner closely with engineering, data science, and product management to find refined but practical solutions to design challenges.
• Lead design for internal and client-facing AI-powered tools that empower our customer experience agents and improve client interactions.
• Create multiple concepts and prototypes, recognizing when meticulous attention to detail is needed and when low-fidelity sketches are adequate for visualizing ideas.
• Listen to users to develop the right product strategy and find solutions that delight our customers.
• Leverage data to inform your design solutions.
• Understand the strategic direction and vision for your working areas and ensure all UX efforts are aligned with that direction.
• Establish yourself as a subject matter expert in customer experience tooling and AI-powered solutions.
• Stay on top of industry trends and emerging technologies to integrate innovative solutions into our product design.

Requirements

• Track record of systems design and strong UX-thinking.
• Passion and knowledge of AI tools and AI workflows.
• Proven ability to turn complex problems into simple experiences.
• Strong collaboration skills across design, product, and engineering to ship high-quality experiences quickly and at scale.
• Can effectively communicate ideas and project direction to internal teams and stakeholders.
• Experience leading user research and translating insights into actionable design solutions.
• Ability to work independently, biasing towards action to drive projects forward.
• Knowledge and interest in front-end technologies.

Why Wealthsimple?

Competitive salary with top-tier health benefits and life insurance.