Concierge – Expressions of Interest

About Jll

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

We are seeking expressions of interest from experienced concierge professionals to join our dynamic teams across various portfolios and business lines in Melbourne. These roles offer the opportunity to work within premium commercial properties, providing exceptional customer service and creating memorable experiences for tenants and visitors. Multiple opportunities available across our Property Management, Workplace Experience and Facilities teams – Please apply to express your interest for these openings.

An overview of the role:

• Deliver outstanding customer service to tenants, visitors, and building occupants
• Manage reception duties including greeting visitors, answering inquiries, and directing guests
• Coordinate building services such as maintenance requests, deliveries, and contractor access
• Maintain accurate visitor logs and security protocols
• Assist with event coordination and meeting room bookings
• Provide local area information and concierge services to enhance the tenant experience
• Support building management with administrative tasks as required
• Ensure lobby and reception areas maintain a professional appearance
• Handle emergency procedures and evacuations as directed

Sound like you?

This is what we’re looking for:

• Previous experience in customer service, hospitality, or concierge roles
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office Suite and willingness to learn property management systems

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned bands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program