Second Service Manager

About Hyvee

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Summary

Provides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary to do so. Successfully handles customer/employee relations.

Key Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Assists customers by escorting them to the products they are looking for, securing products that are out of reach, loading or unloading heavy items, and making note of and passing along customer suggestions or requests.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Trains employees in store policies, department procedures, and job duties.
• Ensures proper customer service throughout the store and addresses specific customer issues.
• Exercises and ensures cleanliness, sanitation, maintenance of equipment, and appearance of the entire store and property.
• Orders merchandise, verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.
• Recruits and interviews job applicants to recommend or determine employment.
• Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures.