Sr. Installation Excellence Administrative Assistant (Remote)

About Jobgether

Jobgether is a mission-driven organization focused on reducing energy consumption for businesses through innovative energy solutions.

Job Summary

We are currently looking for a Installation Excellence Administrative Assistant. In this role, you will play a crucial part in ensuring smooth administrative processes related to HVAC installations.

Key Responsibilities

• Owns the HVAC installation work order dispatching and survey completion administrative tasks
• Works within the Work Order Management system to ensure work orders are sent to all technicians and scheduled dates are updated
• Reviews HVAC pre- and post-installation surveys to ensure all required scope completion from technicians
• Oversee the scheduling and coordination of crane services for equipment deliveries and installations
• Act as Liaison between the organization and crane companies, technicians, and permitting offices
• Secure all required permits for HVAC installations, ensuring compliance with local, state, and federal regulations
• Provide dedication to improve customer service and business productivity
• Provide excellent and timely customer service through phone, email, and chat
• Ensure utmost customer satisfaction throughout the work order systems

Requirements

• Proven experience in HVAC project administration or a related field (3+ years)
• Strong interpersonal, analytical, verbal and written communication skills
• Experience in administrative management of medium scale commercial projects
• Familiarity with project management software (e.g., MS Project, Procore)
• Ability to coordinate multiple daily tasks concurrently
• Demonstrated experience in customer phone service
• Able to work as a team player and independently
• Creative problem solver with ability to multi-task
• Passion for energy savings
• Maintaining positive relationships with customers
• Enjoys continuous learning, both technically and professionally
• Excellent verbal and written skills
• Ability to work across organizational teams

Benefits

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vision, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change