Service Manager

About Hyvee

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Summary

Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Performs as a leader and role model and maintains positive employee relations.

Key Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner in all areas of the store.
• Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, and loading or unloading heavy items.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Key holder with opening and closing responsibilities.
• Assigns employees to specific duties and follows up to ensure duties are properly completed.
• Supervises and coordinates activities of employees in all areas of the store.
• Processes refunds for customers and department approved refunds.
• Monitors self-checkout registers and service counter.
• Unloads truck, stocks, replenishes, and faces all product throughout the store.
• Operates a cash register to complete customer transactions accurately and efficiently.

Requirements

• Strong customer service skills.
• Ability to lead and train employees.
• Effective communication skills.