Atlassian Administrator Canada Data & Engineering

About Wealthsimple

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 4 million users who trust us with more than $80 billion in assets.

Job Summary

We are seeking a highly skilled and motivated Atlassian Administrator to join our growing team. In this role, you will serve as a key technical enabler, ensuring the smooth operation and continuous optimization of our Jira infrastructure.

Key Responsibilities

• Administer and maintain our Jira instance, including user/group management, permission schemes, workflows, and custom fields.
• Partner with cross-functional teams to design and implement customized Jira projects, boards, and dashboards that address diverse team requirements while managing integrations with third-party applications.
• Develop comprehensive documentation and provide responsive user support, training, and troubleshooting across all organizational levels.
• Partner with stakeholders to identify inefficiencies, implement process improvements, and create automation rules to streamline routine tasks.
• Collaborate with technical and business teams to evaluate, test, and deploy appropriate Marketplace apps while monitoring system health and optimizing performance.
• Plan and execute data migrations during upgrades, and generate customized reports to provide meaningful metrics to leadership.

Requirements

• Typically requires 5+ years of experience administering Jira at the enterprise level, with demonstrated expertise in cloud-based Jira instances.
• Strong technical proficiency with workflow design, custom fields, permission schemes, and advanced JQL (Jira Query Language).
• Deep understanding of Atlassian best practices, optimization techniques, and platform governance.
• Proven problem-solving skills with the ability to translate business requirements into effective Jira configurations.
• Excellent communication skills with experience providing tech support.