Senior Facilities Manager

About Heyrowan

Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses – and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone.

Job Summary

Rowan is seeking a Senior Facilities Manager to support our growing store fleet (currently 90+ locations). This position entails the supervision of store maintenance and collaboration with third-party vendors, Studio Managers/District Managers, and contractors to detect issues and devise fixes.

Key Responsibilities

• Manage, coordinate, and communicate with external resources including vendors and suppliers, to improve processes, reduce cost, and execute efficiently.
• Help source and select appropriate vendors to meet the needs of each specific project or work order.
• Perform administrative duties, including but not limited to contract management, invoice management, asset management, maintaining vendor records, reviewing service proposals and negotiating.
• Coordinate and follow through to completion all works related to maintenance and repair to maintain proper function of all equipment within all company’s facilities with an important focus on maintaining brand image.
• Collaborate with landlords to ensure the proper party is addressing necessary repairs and maintenance per the lease agreement.
• Maintain a safe work environment for all employees in compliance with safety regulations and company specifications.
• Monitor the status of your studio portfolio, including all assets, identifying investments needed and actions necessary to secure the customer experience meets quality standards.
• Manage projects such as: HVAC upgrades, store layouts changes, furniture changes, full store repaints, installation of capsules/pop-up stores, etc.
• Support capital expenditure & minor works projects in partnership with Store Design & Construction team.
• Collaborate with Construction for a smooth transition from construction complete to the Facilities team, and provide Operational input for new studios and remodels in order to secure long-term cost and quality levels.
• Partner with Finance to monitor and control facilities spending and coordinate work against budget.
• Proven experience implementing and managing a facilities work order platform across a multi-site organization, including vendor adoption, process rollout, and ongoing optimization.