Service Advisor

About Lithia

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). We are committed to equal employment opportunity and focus on making the customer experience better.

Job Summary

As a Service Advisor, you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests.

Key Responsibilities

• Serve as the communicator and liaison between the customer and technician.
• Develop estimates by costing materials, supplies, and labor.
• Prepare repair orders (RO) and enter RO into service database system.
• Communicate additional repair and service needs to the customer.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep customers informed of service specials, completion times, and service expenses.

Required Qualifications

• Previous Service Advisor experience, preferred.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver’s license.

Benefits & Perks

• Competitive pay.
• Medical, Dental and Vision Plans.
• Paid Holidays & PTO.
• Short and Long-Term Disability.
• 401(k) Retirement Plan.
• Employee Stock Purchase Plan.
• Wellness Programs.