Website Alliance
About Alliance
Company description here…
Job Summary
We are currently looking for a District Technical Service Manager to join our team in Los Angeles, California regions. The DTSM assists in resolving vehicle repairs that dealer technicians are unable to diagnose and repair.
Key Responsibilities
- Instructs dealer technicians in proper diagnostic and repair procedures.
- Performs incident investigations and prepares related reports.
- Conducts evaluations of customer buyback vehicles.
- Acts as primary interface with national consumer affairs and the technical hotline in relation to customer requests, Better Business Bureau (BBB) arbitration, and Lemon Law cases.
- Analyzes dealership’s service department operations and provides constructive feedback to dealership management and NNA regional staff.
- Identifies areas of improvement, develops recommended action plans, and reviews with Dealer Principal/Executive manager including P&S Management to improve service customer satisfaction and retention.
- Works with FOM counterpart(s) to synergize operations.
Requirements
- Experience: Four or more years of professional technical experience, automotive preferred, plus two or more years of DTS/TECH LINE experience and/or related industry leadership.
To apply for this job please visit alliance.wd3.myworkdayjobs.com.