Enterprise Support Specialist, Korean Speaking

About Figma

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you’re excited to shape the future of design and collaboration, join us!

Job Summary

As an Enterprise Support Specialist on Figma’s Product Support team you have the exciting opportunity to work with the Enterprise Support Manager to elevate and evolve the Enterprise Support function. This team is responsible for providing exceptional support for Figma’s top customers.

Key Responsibilities

• Develop expertise of Figma’s products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries.
• Interact with Figma customers daily via email, taking ownership over cases from start to resolution.
• Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup.
• Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation.
• Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution.
• Identify trends and communicate insights to our Product and Technical teams to advocate for bug fixes, process improvements, and feature enhancements.
• Work with the Product Support Learning and Performance team to develop documentation and training materials for future Enterprise Advocates.

Requirements

• 2+ years experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers.
• Fluency in Korean and English; written and spoken.
• Consultative communication skills with the ability to tailor a message for your audience.
• You can translate complex concepts into concise explanations and summarize customer issues to technical and non-technical audiences.