Global Product Support Engineer

About Amat

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Job Summary

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

Key Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products
• Participate in or own first chamber Build & Test in Apps lab
• Solve issues, or work with Engineering to address issues identified
• Work with Manufacturing to develop procedures and participate (if required) on New Product final test
• Drive resolution of key issues with Engineering. Own beta site test plans and reporting
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
• Participate in or own CAPA process
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Requirements

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
• Understands key business drivers; uses this understanding to accomplish own work
• No supervisory responsibilities but provides informal guidance to new team members
• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
• Impacts quality of own work and the work of others on the team; works within guidelines and policies
• Explains complex information to others in straightforward situations

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 10% of the Time
• Relocation Eligible: Yes