Quality Assurance Analyst, Global Operations

About Matchgroup

At Tinder, we’re inspired by the challenge of keeping the magic of human connection alive. With tens of millions of users, hundreds of millions of downloads, 2+ billion swipes per day, 20+ million matches per day, and a presence in 190+ countries, our reach is expansive—and rapidly growing.

Job Summary

We’re looking for a thorough and detail-oriented Quality Assurance Analyst to join our Global Operations Quality team.

Key Responsibilities

• Conduct audits completed by Tinder specialists and vendor agents for all lines of business – including email support and moderation
• Coach Tinder specialists and vendor Team Leads and graders on behaviors, workflows, and processes
• Create, maintain, and update rubrics that effectively measure agent performance
• Analyze data to determine how each line of business is performing, as well as present this data to the Member Experience organization
• Identify areas of opportunity for the team and business through trend analysis
• Work closely with key stakeholders within Global Operations and Member Experience, as well as our internal and external partners
• Build and maintain relationships with our vendor teams to ensure KPIs are being met as well as ensuring accountability when needed
• Execute projects while also ensuring all weekly audit