Technical Account Manager

About Logicgate

LogicGate® is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts, our award-winning Risk Cloud® delivers over 40 purpose-driven solutions on a unified, modern cloud platform for connected, holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs. At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work.

Job Summary

Dedicated point of contact responsible for building and maintaining customer relationships in order to drive product adoption, expansion, and customer advocacy from the beginning of the customer’s contract.

Key Responsibilities

• Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and technical Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and drive desired outcomes.
• Own the tracking of customer health and proactively engage at-risk customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions.
• Support implementation project management and serve as a technical expert, with a specific focus on the holistic view of a customer’s GRC program and how use cases will inter-relate in Risk Cloud.
• Ad-hoc knowledge sharing of Risk Cloud best practices based on experience with similar customers (industry, maturity, etc.).
• Ongoing account management comprised of weekly status meetings for ongoing projects, monthly strategic meetings with key stakeholders, and Quarterly Executive Business Reviews.
• Conduct training and provide training resources for Power Users and end users on the Risk Cloud platform and existing Applications.
• Collaborate cross-functionally with other LogicGate teams – Sales, Customer Success, and Product – for a seamless customer experience throughout the customer journey from handoff through onboarding and implementation to ongoing partnership.
• Respond to and support power users and customers within the stated SLA.

Requirements

• 5+ Years Experience in GRC or Risk Advisory.
• Becoming an expert on the Risk Cloud platform; articulating the value of the tool and how it can be leveraged most effectively by different customer stakeholders.
• Interest in supporting sales and commercial business development efforts.
• Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001.
• Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back.
• Great people skills – the ability to quickly understand your audience and tailor the right message to them.