Associate Account Manager

About Padsplit

PadSplit is hiring an Associate Account Manager to help us deliver scalable, high-impact support to our growing community of hosts.

Job Summary

This position plays a critical role in strengthening host retention, satisfaction, and the overall health of our marketplace.

Key Responsibilities

• Develop and facilitate webinars, office hours, and group sessions to onboard and support large groups of hosts.
• Manage a sales pipeline of leads and opportunities to achieve quota target.
• Build and manage proactive communication cadences (newsletters, best practice updates, playbooks) to ensure consistent host engagement.
• Create scalable content (guides, FAQ updates, videos) to empower hosts with self-service solutions.
• Use host data to identify common challenges or opportunities across cohorts and deliver insights back to both hosts and internal teams.
• Spot and encourage expansion opportunities among “long-tail” hosts, using playbooks, campaigns, and referral nudges.
• Collect host feedback at scale, and share actionable insights with Product, Sales, and Operations to improve the overall host experience.
• Cultivate a sense of community among hosts by promoting peer-to-peer learning and highlighting success stories.
• Onboard hosts that purchase existing PadSplit (“resale hosts”).
• Periodically reach out to hosts failing to operate within PadSplit standards & guidelines.

Requirements

• Exceptional ability to deliver clear and engaging group presentations and written communication.
• Dedication to helping hosts succeed.