Dispatcher Sun School Bus Yard Operations

About Ridezum

Zūm has reimagined student transportation, the nation’s largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.

Job Summary

As a Dispatcher, you will be responsible for overseeing the daily operations of school bus yard activities, ensuring that all routes are covered and that drivers are supported in their roles.

Key Responsibilities

• Direct and monitor daily assignments; schedule drivers and assign vehicles to ensure daily coverage of all routes
• Ensure direct and indirect daily activities of drivers are assigned and accomplished on time
• Communicate all relevant details of driving assignments to drivers to ensure proper execution
• Assist drivers with routing directions and direct them to perform special services when required
• Respond to emergency calls, facilitate emergency response network, coordinate mechanical service repair, and assign replacement buses and drivers when there is a problem on a route
• Notify stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns, or any other event that will disrupt service
• Maintain route documentation and records for the purpose of providing accurate and reliable information to customers and complies with district and state requirements
• Coordinate vehicle service and mechanical repairs with the Maintenance Supervisor to assure uninterrupted service delivery
• Maintain high compliance to dispatch standard operating procedures
• Handle customer concerns and requests for information in an expeditious and professional manner
• Escalate unresolved issues to management as appropriate

Requirements

• High School graduate or equivalent
• Excellent computer skills with knowledge of Word, Excel, and Outlook; and knowledge of basic office equipment
• Demonstrated ten-key and data entry skills; with the ability to maintain accuracy and speed
• Basic clerical and math skills
• Excellent oral and written communication skills with excellent interpersonal skills
• Computer literacy, preferably in word processing and spreadsheets
• Excellent oral communication skills to respond and present professionally to callers and visitors
• Prioritization, organization, coordination, and time management skills to develop