Business Operations Specialist

About Guidehouse

Guidehouse is expanding our team in San Antonio, offering diverse career opportunities for individuals at all stages of their professional journey. We are proud to be recognized as a Military Friendly® Employer for the fifth year in a row, listed among the 2024 Military Spouse Friendly® Employers, and Great Places to Work certified.

Job Summary

This position will be based in our San Antonio, TX office. The Business Operations Analyst provides engagement support across a wide range of activities.

Key Responsibilities

• Customer Contact Center Support engagements internal / external compliance requirements.
• Track / report on program KPIs and metrics.
• Support onboarding / offboarding efforts.
• Perform document management activities.
• Provide resource management support.
• Support various segments of a program’s operations.

Requirements

• Requires a high school diploma and 5+ years of prior relevant experience; some roles may require a university degree, vocational or technical education.
• Experience with O365 tools.
• Prior experience in business operations.

Preferred Qualifications

• Experience in business operations.
• Excellent communication and interpersonal skills.
• Bachelor’s Degree.
• Knowledge of business operations activities within consulting engagements.
• Ability to work accurately with numerical detail; to analyze, consolidate, and interpret data.

Benefits & Perks

• Medical, Rx, Dental & Vision Insurance.
• Personal and Family Sick Time & Company Paid Holidays.
• Position may be eligible for a discretionary variable incentive bonus.
• Parental Leave.
• 401(k) Retirement Plan.
• Basic Life & Supplemental Life.
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts.
• Short-Term & Long-Term Disability.
• Tuition Reimbursement, Personal Development & Learning.