Revenue Cycle Coordinator IV – Remote/Hybrid Opportunity

About Rochester

The University of Rochester is defined by a deep commitment to Meliora – Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Summary

Works within specific functions within the organization, providing leadership within team and assisting in guiding the actions of staff. Responsible for providing guidance and direction for staff in the absence of a supervisor, resolving simple and complex questions and providing performance feedback to supervisors and managers.

Key Responsibilities

• Supervises and coordinates the daily activities for payment posting staff.
• Serves as a resource for answering questions and solving problems for difficult and unusual accounts.
• Troubleshoots problem identification, quantification, and resolution.
• Coordinates the development of monthly schedule, outlining individual duties and responsibilities.
• Responsible for the training and cross training of all employees within the department.
• Enters problems, employee errors, transactions and questions into respective databases and follows issues through to resolution.
• Resolves accounts on work queues relevant to the area.
• Research accounts held from billing and reviews flagged accounts and research documentation in eRecord to ensure accuracy.
• Takes appropriate system actions on accounts based on billing guidelines and record research.
• Assists with monitoring and preparing performance evaluations for staff.
• Resolves conflict collaboratively through negotiation, involving management when needed.
• Monitors staff performance and develops methods of performance review and quality control.