Systems Administrator I

About Wit

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Job Summary

The Systems Administrator I is responsible for the management, maintenance, and optimization of the university’s IT infrastructure, ensuring reliable, secure, and efficient systems to support academic and administrative operations. This role involves administering servers, networks, cloud-based systems, providing technical support, and collaborating with faculty, staff, and students to meet the institution’s technological needs. This is a hybrid position that requires the candidate to commute and be onsite multiple days per week. Full time remote is not an option.

Key Responsibilities

• Manage and maintain on-premises and cloud-based servers (e.g., Windows, Linux, VMware), ensuring high availability, performance, and security.
• Plan and execute system upgrades, software deployments, and migrations to minimize downtime and enhance functionality.
• Provide tier 2/3 technical support for faculty, staff, and students, by resolving issues related to hardware, software, and system access.
• Liaise with vendors for hardware/software procurement, licensing, and support agreements.
• Assist in monitoring and maintaining network infrastructure, including switches, routers, and firewalls to ensure connectivity and security across campus.
• Implement and monitor security protocols, patch management, and backups to protect sensitive data and ensure compliance with FERPA, HIPAA, and other regulations.
• Work with academic departments and administrative units to support specialized software, learning management systems (e.g. Brightspace).
• Use monitoring tools to proactively identify and resolve performance bottlenecks, ensuring optimal system performance.
• Maintain accurate documentation of system configurations, procedures, and troubleshooting guides.
• Develop and test disaster recovery plans to ensure data integrity and system availability in case of outages or cyber incidents.

Supervisory Responsibilities

Guides work of others who perform essentially the same work. May organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisions.

Collaboration/Services

Persuade, gain cooperation and acceptance of ideas or collaborate on significant projects. Exchange detailed information or resolve varied problems. Identify needs/concerns of others, determine potential solutions, resolve or redirect appropriately. Exchange of routine, factual information and/or answering routine questions.

Decision Making/Problem Solving

Decisions generally affect own job or specific functional area. Problems are varied, requiring analysis or interpretation of the situation. Problems are resolved using knowledge.