Client Service Representative Lab

About Multicare

You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission – partnering and healing for a healthy future – and dedicated to the health and well-being of the communities we serve.

Job Summary

The Customer Service Representative (CSR) – Lab is responsible for daily administrative functions of Laboratories Northwest ensuring a high level of customer service is provided to all and patient and department confidentiality is maintained. The incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients.

Key Responsibilities

• Provide high level of customer service to all clients.
• Document communications with clients.
• Handle specimen transportation.
• Perform accessioning of specimens into the data management system.
• Provide prices and place lab orders.
• Correct various report and billing errors.
• Maintain courier vehicles and dispatch couriers to clients.

Requirements

• High School diploma or equivalent.
• Depending on assigned area, MA-P license may be required.
• Minimum one (1) year of experience in a laboratory setting or providing customer service support.

Benefits & Perks

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off.

The pay scale is $22.97 – $33.05 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education.