Customer Care Analyst II – Department of Finance

About Baltimorecity

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team!

Job Summary

A Customer Care Analyst II serves as a liaison between customers and City agencies. The work of this class involves no supervisory duties or responsibilities. Incumbents receive moderate supervision from a technical superior. Employees in this class work a conventional workweek. Work is performed in an office where normal working conditions are encountered. Work requires minimal physical exertion.

Key Responsibilities

• Serve as a liaison between customers and City agencies.
• Handle customer inquiries and provide assistance.
• Maintain clerical and accounting records.
• Prepare reports from records.

Requirements

• Have graduated from an accredited high school or possession of a GED certificate.
• Have one year as a Customer Care Analyst or one year of experience in billing/collection, preferably in a municipal government.
• Basic knowledge of Microsoft Office suites.

Benefits

The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here.