Solutions Delivery Manager

About Ag

Company description here…

Job Summary

The Solutions Delivery Manager is responsible for managing daily activities, customer management, and ensuring timely delivery of materials to meet customer requirements.

Key Responsibilities

• Plan daily activities and inform Head of Service – IMS in case of shortage of resources.
• Deputize the Head of Service – IMS in customer management meetings.
• Identify areas of improvement and implement with the support of the HO Service – IMS.
• Organize and follow up on the training plan of newcomers.
• Manage operational escalations from customer’s senior management.
• Ensure order management and administration for all aspects of the material order handling process.
• Understand customer requirements and transform into fulfilment actions.
• Ensure purchasing of parts from Airbus partner companies.
• Develop alternative solutions and make decisions in alignment with direct manager.
• Coordinate clarification of technical and commercial queries.
• Manage order book and follow up proactively to ensure no or low backlog and delays.
• Provide high quality responses related to any customer or internal requests.

Requirements

• Good analytical skills; ability to see the bigger picture.
• Diplomatic sense and open mind-set.
• Strong ability to work in a team.
• Positive, pro-active, and enthusiastic communication.
• Flexibility in terms of working times.
• Able to work under pressure with tight deadlines.