UX Researcher

About Yext

Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale, Yext turns a brand’s digital presence into a competitive advantage, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®! In 2024, Yext acquired Hearsay Systems, bringing together two industry leaders to form one unified organization. By combining Yext’s brand visibility expertise with Hearsay’s best-in-class compliant engagement solutions, we’re delivering even greater value to our customers. Our integrated approach unlocks a deeper set of data, insights, and recommendations — empowering brands to convert prospects into customers faster and more effectively.

Job Summary

This is a hybrid position, offering the flexibility of remote telework with the requirement to be on-site at least one day per week on average. Occasional adjustments may be made based on team needs or project demands. A performer with strong communication skills who is growing in resourcefulness and organizational relationships. UX Researcher II contributes to shipping product work and provides independently driven research insights that influence product outcomes.

Key Responsibilities

• Plan and execute qualitative and select quantitative research studies with minimal guidance.
• Create research protocols, interview guides, and participant screeners aligned with product goals.
• Independently identify relevant methods (e.g., interviews, usability testing, surveys, journey mapping).
• Contribute to product-level insights that inform design, content, and engineering decisions.
• Identify research opportunities and gaps in coverage within the product space.
• Use internal and external platforms to recruit diverse participants aligned with study goals.
• Collaborate with CSMs or other internal partners to recruit from live customer accounts.
• Develop and reuse recruiting templates or tools to support team scalability.
• Conduct research sessions independently using moderated and unmoderated techniques.
• Analyze raw data and synthesize into clear insights, themes, and frameworks.
• Translate findings into actionable recommendations that shape product strategy and roadmap.
• Partner with Designers, PMs, and Engineers to define scope, questions, and decision points.
• Share work-in-progress and insights in team reviews or standups.