Director, Epic Applications

About Interwell Health

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

Job Summary

The Director of Epic Applications provides operational leadership and strategic direction for the management, optimization, and continuous innovation of the Epic platform across Interwell Health’s enterprise and provider network.

Key Responsibilities

• Collaborate with executive leadership, operational stakeholders, and Epic to align system capabilities with organizational goals.
• Lead the execution of the long-term strategy for Interwell’s Epic platform evolution, optimization, and alignment with organizational goals.
• Coordinate planning and execution for major Epic upgrades, new module adoptions, or platform extensions (e.g., CRM, population health, patient engagement, virtual practice).
• Oversee and continuously refine Epic governance structures to ensure effective prioritization, transparency, and accountability.
• Foster strategic partnerships with clinical, financial, and operational leaders to ensure Epic supports business needs and workflow improvement.
• Represent the organization in Epic-related forums, conferences (e.g., UGM, XGM), and collaborative initiatives with other Epic clients.
• Lead enterprise-wide Epic initiatives including major upgrades, module rollouts, and system optimizations.
• Ensure reliable, secure, and high-performing Epic operations through effective resource management and technology stewardship.
• Direct Epic application teams across clinical, access, population health, analytics, revenue cycle and specialty modules.
• Lead, mentor, and develop a high-performing team of Epic leaders, managers, analysts, and support staff.
• Foster a culture of accountability, collaboration, innovation, and continuous learning across all Epic teams.
• Ensure talent planning, retention, and succession strategies are in place to support long-term Epic needs.
• Champion the use of data, AI, automation, and personalization features within Epic to improve care delivery and operational efficiency.
• Drive end-user engagement through improved workflows, usability enhancements.