Beauty Counter Manager – Lancome – Michigan Avenue

About Nordstrom

Nordstrom is a leading fashion retailer that strives to make customers feel their best.

Job Summary

The Beauty Counter Manager plays a dual role – part salesperson, part teacher – while maximizing sales in their assigned beauty brand.

Key Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools.
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with the latest beauty trends, products, and industry knowledge through trainings.
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.

Requirements

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers and handle customer concerns.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals, with interest in using networking and technology.
• The ability to work a flexible schedule based on business needs.

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away.
• Life Insurance and Disability.
• Merchandise Discount and EAP Resources.