Senior Middle Office Operations Specialist

About Bbh

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Job Summary

Join us as a Senior Middle Office Operations Specialist. Brown Brothers Harriman is currently recruiting a Senior Middle Office Operations Specialist. As a Senior Middle Office Operations Specialist, you will assist the supervisor in leading the daily operations and be directly responsible for specialized functions within Middle Office Operations, including the more complex processes.

Key Responsibilities

• Ensures daily output standards for both quality and timeliness are met
• Resolves discrepancies among parties
• Ensure accuracy and completeness data provided
• First review (maker versus checker) of daily process
• Make sure instructions received from Client are introduced into daily process
• Works with internal teams to resolve any Client inquiries together with Supervisor/Manager
• Reconciles within the internal systems to other affected BBH systems and relevant custodian
• Proactively identifies any IMO-related issues and elevate to team management
• Takes the lead in identifying opportunity areas in improving the daily processing operations
• Understands fundamentals of relevant systems and processes
• Makes suggestions for areas in which improvements are necessary and takes the lead in putting a business plan in place for the improvements
• Meets periodically with internal constituents to ensure reporting outputs are relevant for their needs
• Responds to inquiries in a timely and professional manner
• Assists or backs-up the Supervisor in client interactions, as needed
• Participates in new enhancement testing and rollouts to increase productivity and improve accuracy
• Participates in special projects, as requested
• Provides the IMO process-related trainings

Benefits

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• Contracts for an indefinite period, from day one
• Private medical care
• Life Insurance
• Employee Assistance Program – offering independent and confidential counselling services for you and your family
• Professional trainings and qualification support
• Wellbeing Program