People Experience Associate

Our people are foundational to our strategy– they are not ‘resources’ that we leverage! Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent. We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be the best that they can be and drive exceptional ResMed success.

Let’s talk about the role: The primary role of the People Experience Associate is to provide People operations and administrative support to Business, employees and People teams to ensure consistent application and integration of policies, procedures and practices. Key deliverables include, maintenance of accurate & efficient employee information & other data points, payroll management and benefits transactions, LMS administration and People policies and procedures. Document control for defined operations processes to ensure compliance to policy, quality, and statutory requirements.

This role will also serve as an intermediary between the technical team and functional users to effectively utilize LMS functionalities by providing expert guidance, system management, analysis, and proactive initiatives for process enhancements. This role is part of the larger Global People Shared Services Team which will drive continuous process improvement initiatives, provide routine support for case management portal, maintain Workday and CSOD data integrity, as well as general and advanced People operations and administrative support.

Let’s talk about Responsibilities:

• Employee Lifecycle: Resolve routine requests received through global case management portal promptly with high satisfaction from the customer (employee) and/or use judgement to escalate to the next level.
• Provides daily end-to-end Employee Life Cycle administration support, including onboarding, offboarding, internal transfers, and employment contract management.
• Process and monitor all local documentation required for employees via DocuSign.
• Manage data in Workday; this will include ensuring accurate data is entered and maintained in the system and periodically performing data audits.
• Generates and distributes standard and ad hoc reports for various requests and customer groups in line with business requirements.
• Maintains all Workday payroll inputs.
• Partner with the People Experience Operations Specialists, flexing to assist with important foundational and operational HR as needed for complex and time sensitive requests.
• Promote the usage of self-service and guide the employees on how to access and navigate.
• Use procedures, policies, knowledge database and other reference materials to assist in answering requests ensuring information is relevant, current, and clear.
• Be part of or involve in People Team transition support; this will include Talent Acquisition, Global Mobility, Compensation and/or other admin support.