Hpe
About Hpe
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Summary
We are hiring senior level Advanced Customer Engineering (ACE) engineers to work with our largest and most important customers. This position will be primarily responsible for working with our Critical Account Program customers.
Key Responsibilities
- Senior level case oversight/review
- Facilitating software engineering needs for defects
- Remote and/or fly and fix support for customer issues
- Onboarding new customers into our premium services model
- Escalated post-sales support as part of a senior engineering resolution team
- Tools development for faster and better support outcomes
- Working with software engineering team for troubleshooting, diagnosis, and remediation
Requirements
- Excellent technical skills in your area of expertise
- Outstanding communication skills
- Ability to effectively communicate with company IT executives and front-line engineering staff
- Willingness to learn new technologies
- Self-starter when it comes to training
- Approximately 25-50% travel required
To apply for this job please visit hpe.wd5.myworkdayjobs.com.